WE REFER to the letter by Mr Paul Pang Kim Phong (''Lucky' number, unlucky in portability'; Monday).
M1 has a selection of numbers, which comprises auspicious or premium numbers, that is made available to our customers either via purchase or made complimentary during exclusive promotions.
All our customers are informed of the terms and conditions that are appended to attaining a specific number of their choice during the contractual sign-ups and supported with the form of agreement.
Due to the exclusivity of these numbers, M1 would recover the costs or charges associated with providing these 'lucky' or premium numbers on a complimentary basis, under specific circumstances, such as a transfer of the number out of M1.
In Mr Pang's case, his mobile number is listed under M1 Lucky Number category and M1 would need to recover the number cost when he decides to transfer the number out of M1.
We have noted the issue brought up by Mr Pang and our customer service officer will be getting in touch with him, to suggest that he may release his M1 number and obtain a fresh number from his new service provider, for the levy waiver to be made possible.
Petrina Teoh (Ms)
Senior Manager
Corporate Communications
M1
if you don't want to pay, don't choose the goddamned numbers.. simple as that..
Originally posted by the Bear:if you don't want to pay, don't choose the goddamned numbers.. simple as that..
Well no no... This is a tricky situation...
Problem is he didn't know it was a lucky number when chosen... More like M1 gave it to him as a promotion or something without explaining to him that it is a lucky number and that they didn't tell him that he needs to pay extra if wanna port numbers etc...
However if I'm not mistaken, there's a clause in the T&C which he signed on when he gets his number that explains the charges for porting...
Problem is, who will read the T&C when signing up for a phoneline???
Personally my opinion would be the telco should waive off his extra fees as a goodwill...
the typical "i don't know" defense...
sorry... doesn't cut it... they should read before they sign...
if a person doesn't know that breaking and entering is a crime, will he still be prosecuted for it?
agree... because he signed on it, it's legal binding and if it goes to the Court of Law... he's screwed.
Originally posted by ^Acid^ aka s|aO^eH~:Problem is, who will read the T&C when signing up for a phoneline???
me.
i read every damn word. (and spot spelling mistakes, sometimes)
the singtel staff rolled eyes and dropped jaws
paiseh, is �业病.