Upsized out of a lucky draw
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Dec 29, 2010 - ST Forum
ENTICED by a "Say Aloha to the teriyaki chicken sandwich" promotion - and a chance to win a holiday in a lucky draw - outside the Carl's Jr restaurant at Jurong Point, my wife and I decided to try out the new teriyaki chicken sandwich for lunch on Monday.
When placing our orders, the counter employee asked if I would like to upsize my meal and I agreed on the upsize and I added on another pack of onion rings.
After being served our meal, we realised we were not given any entry coupon for the lucky draw. I then approached the counter and the manager asked to see my receipt. He said because I had upsized my meal, I did not qualify for the draw.
Surely this should be clearly stated so that customers would know not to upsize and pay extra if they do not want to be deprived of the lucky draw opportunity.
Alvin Alexis
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i have a feeling the counter staff & manager are singaporeans
not to bash my own, but this is kinda the kind of inflexibility on rules we are known for
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discerning customer.
