Another CDG td dismissed beco over bias to pax.
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Once i picked a American ...... he said technology can help us and also can ruin us .
That will apply to any country ,not just Singapore.
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the man got terminated becos of what?
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as for what i know and i agree with Rbs70, CDG dun terminate a person just becos of one complain, not just hear only. happen tat my friend received letter CDG want to terminate him, i went down with him to see the officer, cos my friend told me he did got a arguement with an angmo not long ago, then received the letter.when see the officer , vthe officer say yes the angmo complain blah blah, my friend say he was not in the wrong, cannot be just only one complain, they yet hv investigation straight terminate him, not fair to him. The officer say , mr so n so, cool down, then take a stack of file out and show it to my friend, tis is when , where , date and time of other complain, not tat he dun hv other complain, is just tat some of them is only minor complain they dun call him, and they will check the person who complain, also complain to all other driver the same reason,then there must be something wrong with tis person who complain. if a driver were complain by ten diffrent ppl who is unknow each other for the same reason, then they must be something wrong with the driver.
i cut short, at the end, i and my friend went up to see the VP to appear and only got warning not terminated.
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Did the guy went to see the VP to appear? He is very good man. if the thing is not tat serious until need to be terminated like fighting, i think they still a chance for appear.
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i be in the service line for more than 14year including drivng taxi(7-8yr), i myself did make mistake be4 also, only when a person tell u are wrong then u realize.but i accept and change.
how many ppl will admit to other that he was wrong? especially we TD, dun agree? try to sit down at the coffeeshop with most TD, and try to listen to their comversation, trust me, you will only listen them complain tis customer tat customer wrong, did any member ever heard those TD say, i feel bad for the customer that i drive the wrong way today?
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members in service line alway remember tis "customers may not always be right, but they always WINS", if we still want to be in tis line, if not everydays will be a torture days for you.
Thanks and gd luck everyone.
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well said ericp
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Originally posted by ericp:
i be in the service line for more than 14year including drivng taxi(7-8yr), i myself did make mistake be4 also, only when a person tell u are wrong then u realize.but i accept and change.
how many ppl will admit to other that he was wrong? especially we TD, dun agree? try to sit down at the coffeeshop with most TD, and try to listen to their comversation, trust me, you will only listen them complain tis customer tat customer wrong, did any member ever heard those TD say, i feel bad for the customer that i drive the wrong way today?
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tat's the thing , every cabby made mistakes .....
TransCab drivers made mistakes , Premier drivers made mistakes .....
Non got terminated ...... except them .
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Originally posted by Poolman:
tat's the thing , every cabby made mistakes .....
TransCab drivers made mistakes , Premier drivers made mistakes .....
Non got terminated ...... except them .
transcab hotline cannot even get thru how to complain??
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Originally posted by ericp:
members in service line alway remember tis "customers may not always be right, but they always WINS", if we still want to be in tis line, if not everydays will be a torture days for you.
Thanks and gd luck everyone.
Defination of customer is someone who pays for a product or service. I agree with your statement highlighted in red.
Now are Taxi Drivers employed workers, customers or boss?
Taxi drivers have fixed costs. We pay these costs to the company. Shouldn't we be considered their customers? But wait! if company can terminate customer, we cannot be customers after all. Must be our own boss. But still wait! company fire boss!
Gotta get outta here before I get mad.
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Originally posted by Rbs70:
Guessing and assuming, that's what my post is all about.............
I'm referring to this case, why suddenly concern about you again?............
Since you have self declared that you have been terminated by CDG, accept or don't accept cashless don't concern you anymore.............
On behalf of CDG, I thank you for accepting cashless last time..........
Thanks bro. It really means a lot to me.
I have given discounts, even never collected fares in some cases. I pick up pax anywhere, anytime. I never choose. I always accept cashless. I also take bookings. But I got terminated after 3 complaints about wrong routes.
I really appreciate you thanking me on behalf of CDG! for taking cashless payments. It is nothing really. Just doing my job to uphold CDG professional customer service.
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Originally posted by ericp:
members in service line alway remember tis "customers may not always be right, but they always WINS", if we still want to be in tis line, if not everydays will be a torture days for you.
Thanks and gd luck everyone.
In Red , in TransCab .....nobody wins , nobody lose .
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Originally posted by JoeRaj:
What actually did the Zaobao say about this? Is there a translation?
TS's story too general, no head or tail.
Here is the English version : Comfort sacks Cabby for going after 2 russians fare-cheats Confession of the Cabby: Not sure if any of u read my story in WanBao last fri,pg 10 about me running after 2 (russian?)girls who verbally abused n accused me of wrong route n took off without paying? Cut long story short, i managed to keep them till police arrived then they paid.I held back one of them by the arm at one point, they knew they cant outrun me.thats it, i NEVER employ any violence against them.We were just sitting around for next 20 min for police to come. They complained to COMFORT,i got the boot. No formal interview, no explanation required.??! Actually i went to WanBao to get it to ask Comfort, certain questions about Comforts handling of the case, n reason for my dismissal. While the report is well written , it did not achieve my objective of getting Comfort to explain their stand. So i hope i can do sth here. Contrary to the WanBao report, i am not asking for sympathy for my "pitiable" plight, i guess the reporter writes as he sees fit. My concern was how COMFORT SACKS ITS DRIVERS ARBITRARILY.It does not respect its own drivers. i told the reporter, " i dont need the job but doesnt mean others dont need the job." So, i asked the company repeatedly, ARE TAXI DRIVERS ALLOWED TO GO AFTER FARE CHEATS? The reply i got was for my dismissal was "we dont condone AGGRESSION". Whenever i probed what u mean by aggression, COMFORT says ' We are not obliged to explain anything to u." Taxi driving is not my main job, but a pastime for extra income. When i went after the "non-paying" pax, my concern is not just myself but the older uncles who cant do anything in these situations but *censored**censored**censored**censored* thumb.Despite my explanation, the company booted me anyway(obviously bec they have long queue for new drivers). So was i wrong to go after fare evaders, with a view to helping other drivers? Can COMFORT ANSWER MY QUESTION " CAN TAXI DRIVERS DO ANYTHING IF SOMEONE CHOOSES NOT TO PAY?" From my experience, Comfort is not protecting n respecting their 16000 n more(relief incl) drivers who have to slog 12 hrs on the road while they rake in the big bucks. -
that is why said numerous time ....
rebels dun join CDG .... CDG dun meant for rebels .
Want to join CDG , must be good boy .
Only good boy for CDG .
"Yes Sir !!"
"Sorry Sir , i no wrong , but sorry sorry ."
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this my advise to the new cdg drivers, especially those who have to leave cdg. driving for cdg must know what is cdg organisation is all about cdg have their set of rules for incident happen to their driver who are on the road the whole actually is quite simple, any cdg drivers who future face non paying pax, the first action is to call up cdg, which line? (you go and ask cdg,) and inform them of the situation, let cdg decide what advise ( recorded conversation ) the type of action need to take. should they ask you to let go, simple print out the receipt and claim from cdg go and learn from your company things you need to know while driving for cdg ask all possible question and ask for answer and write it down IF NOT THEN JUST BE A GOOD BOY AND DRIVE. or please switch company
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Originally posted by Angwk7118:
this my advise to the new cdg drivers, especially those who have to leave cdg.
driving for cdg must know what is cdg organisation is all about
cdg have their set of rules for incident happen to their driver who are on the road
the whole actually is quite simple, any cdg drivers who future face non paying pax,
the first action is to call up cdg, which line? (you go and ask cdg,) and inform them of the
situation, let cdg decide what advise ( recorded conversation ) the type of action need to
take. should they ask you to let go, simple print out the receipt and claim from cdg
go and learn from your company things you need to know while driving for cdg
ask all possible question and ask for answer and write it down
IF NOT THEN JUST BE A GOOD BOY AND DRIVE. or please switch company
Wow din know can claim from CDG ...
Thanks for the advise
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Today CDG so on sms me mdt under maintenance while i was at home...
well done CDG