Tzarh also sent pax to Police Station
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Ok im sorry for delay but sincere thanks to this forum and seniors like poolman experience that i was able to put things into practise and react in the best way possible.
It was night at new bridge road taxi. Couple get in and wife say tampiness. Then i ask which is your prefered road or which way you wish to go. Husband reply " CTE TPE Tampiness" . I again repeatdly reconfirmed so i go by CTE TPE Tampiness ok? Husband reply " AH" as in "yes".
I was thinking why couple wanna go the long way (maybe somewhere wanna pickup things at punggol??) but heck lor cause previous pax just scold me for not listening to pax way and follow my gps.
When TPE turn to Tampiness ave 7, Husband suddenly kesiao and start hurling abusive word...ccb ..knn ..boh lampa...taxi cheater..( i was shell shock for a minute with sudden fark words come up..my temp boils up in an instant)
I told the cb pax "Sir i follow your way mah...yu say tpe i go tpe...u did not say PIE" Then wife say "Are you sure arnot husband say TPE?" i say yes else why i ask him again twice. They were even saying in chinese" ceh ke taxi drive sing de ren" meaning im new when they just boarded after seeing me looking at gps)
Anyway back to story..cb guy keep farking non stop like chicken backside mouth. I let him talk untill he stop then i ask him "so how now? " Then cb pax i dont care " i dont want to pay knn ccb ..boh lampa" (his choise of words seem to be the same pattern each time he open his mouth) Then he say the golden words im hoping for" i want to bring you to police and let they catch you...yu cb act blur cheater"
ok so i ask him sorry im new but where is the nearest police stn. Pax shouted ccb knn boh lampa go straight turn left street 11 or something..Wife then keep saying something like dont create a big fuss and she will settle teh fare. Husband disagree and say if yu pay i hit him in front of yu. Hearing those words...i immediately start taking out my bangles and watch and stretch myself to be in ready position for sudden hti from the back. Wife then say husband was wrong and not the taxi driver cause he follow what husband was saying...but halfway along tampiness ave 2 ...husband suddenly say stop. It was at the tampiness ave 2 coffeshop.
Wife then say something like dont call his frens. My chinese not so good but the word "gina" does strike soemthing in my head from my teenage day. I beleive he intend to call his gina but wife shouted at him crying ...stop it stop it...husband did not get off and say "ccb ..knn boh lampa ..faster go police stn" .
Reach police stn "i ask him get out first as i want to park my car but he say again ..ccb ..knn boh lampa( dont noe why but i got a feeling seems like he is retard for saying abusive words in same pattern) . i get out and walk straight to his face come lets go. I think he could be shock cause i was not swayed nor show signs of being scared. i went in and i raise my voice " this pax dont want to pay and fark me all the way with intends to beat me" Pax straight away come to my face ...Hoii dont lie ..i no say i dont want to pay arr.. but the farking words no longer presence..the big sized man with big build voice also tone down and talking like normal ppl do. Police immediately ask him...Sir you smell of strong liquoir ...did yu went for drink session.."
Then it all connects..."Fark i so sueh thsi guy could be drunk hence the fierce attitude but at police stn become timid like mouse" he keep talking and i go outside cause feeling so sueh wasted trip without money. Suddenly the police guy ask me for receipt and i feel better as i noe they had talk him down and ask him to complain against my company transcab. i gave him receipt of 30 bucks and cb pax ask why so expensive...i say i dont stop meter one cause yu want to go police stn. Got my money and fark off...
after 2 more passengers hit above average target ...drving along Yio chu kang to CTE...feel something presence ..turn behind dont have..then further down the road some funny sound come out..tekan pedal in panick state without looking back and staright away to coffeshop and home..i think something is wrong today...haiz when no luck all sueh sure happen.
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Originally posted by lce:
Knight of the Road? - this is not Robin Hood or Zorro , its just to satisfy the ego .
let me analyse the profession - 20,000 taxis on the road * 20 trips = 400,000 trips/day
say 20 of such case per/day = 0.005% . professional hazard?
dun drive a taxi if u think this is too much for u
It is defnitely not trying to satisfy ones ego. From your analysis,TDs must compromise their safety for such occupation hazards??? Your reasonings are flaws as you are never in such a situation before.... You will never understand the fear....... the unknown of whats going to happen next, wiill the drunk stop at scolding or will he next start to attack......... Calling for police assistance perhaps is the most civil way of handling things when both parties disagree. Or one is not in state of mind to reason.... A simple example. If one starts to hurl vuglarities at you, hit you physically or threaten not to pay for something that its due to you...., what will you do? Reason first. If cant resolve, what is your next course of actions?.. I will dare say, u will dial 999.... If we start to use our fists instead, what you are going to say about TDs then? -
Feel that Tzarh is plain unlucky to meet such pax
Just sharing something ...
1. Yesterday pax wanna go siglap but along PIE before sims immediately change to Tampines St 84, when i started to keep left wanted to take KPE, then Pax say use bedok reservoir, did i filter out ? of course not ! but tell them that KPE also can reach, then pax say up to you ... sometimes open mouth and communicate can resolve things
2. Pax wanna go china square, mumble something like clemenceau, upper circular, south bridge road then say south bridge road upper circular ...... when reach then i think should be she wanted to said clemenceau, merchant, south bridge road, upper pickering, but i went by clemenceau, havelock, upper pickering, nothing happen when reach destination ... maybe i'm just plain lucky ?
Felt that when reach destination, if your way is shorter or faster, even if you did not follow pax preferred route, they will not make a fuss ...
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Originally posted by PS2U:
When you point one finger at others, four of your own fingers point back at you.
I am a very gracious TAXI DRIVER. Are you a gracious cyclist, motor cyclist, ferrari driver or lorry driver?
what n which finger did i point? -
Originally posted by colafantasy:
It is defnitely not trying to satisfy ones ego. From your analysis,TDs must compromise their safety for such occupation hazards??? Your reasonings are flaws as you are never in such a situation before.... You will never understand the fear....... the unknown of whats going to happen next, wiill the drunk stop at scolding or will he next start to attack......... Calling for police assistance perhaps is the most civil way of handling things when both parties disagree. Or one is not in state of mind to reason.... A simple example. If one starts to hurl vuglarities at you, hit you physically or threaten not to pay for something that its due to you...., what will you do? Reason first. If cant resolve, what is your next course of actions?.. I will dare say, u will dial 999.... If we start to use our fists instead, what you are going to say about TDs then?alamak , why do u wan to continue the journey wen u noe u had a drunk?
u made the decision , u have take the risk
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Whatever, that's the way. Well done.
My favourite place, Police Station. Anyone kay siow with me, I just throw them there.
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like kids running back home to complain to parents
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Yes, pax is chao ah beng.....but from town to Tampines, CTE/TPE????
This type of situation must keep on check back, cannot assume liao, before CTE/PIE, must double check again......
Today you kanna ah beng, tomorrow you kanna Scholar, he just keep quiet, take receipt, than LTA call up, die also don't know what happen......
Fyi, LTA only listen to pax story with receipt.......TD say what also no use 1......
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Between a Chao Ah Beng and a Scholar, can differentiate or not? One look at the husband already know Chao Ah beng liao, that is why, body languages and face reading technics is very important, especially for us dealing with all kind of peoples.
But then, drive taxis to many is like just drive lor, what body language, ah beng, scholars..wha! so many thing involved, still haven't cover rental..
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Originally posted by lce:
like kids running back home to complain to parents
I think you are the kid in this forum. If you were in the same situation think you wood just keep quite give the pax a free ride then cry like a pussy..There is nothing wrong with sending pax to police to settle dispute, especially is pax threaten not to pay or physical harm. I'm guessing you dont have TDVL, since you said y take a drunkard when u know it's a risk. During course we are taught never to reject a pax once they boarded, unless they say they don't have money or due to religious beliefs (ie, dogs). Pax can complain to LTA if we do that. Get complain go LTA seldom our reasons are heard, LTA will usually side pax. We get points and risk losing our TDVL.
During course we are also told that unlike sales or service line, customer(pax) are never 100% correct. If there is a dispute go police.
Both what Poolman and Tzarh did was very respectable, if i were in that situation given the mood i'm in i don't think i would act as "graciously" as them. I'm not one of those "gracious" Singaporean. Both already more then halfway thru the trip, risking losing their fare. In many other countries they have rear passenger facing cameras to prevent verbal, physical abuse and also fare runners.
Here we only have our words against them, best option is to settle the problem immediately whilst the pax is in the current drunkard state. Even if pax is drunk reach destination and cannot wake up, we have to call police for assitance.
If you owned a restaurant, customer come in eat the meals they ordered and refuse to pay or start cursing you, would u just let them go? Of course not! Sure call the authorities, civil way of settling dispute.
If every taxi driver, just give the pax a free ride cos he/she is drunk. End up , every pax will pretend to be drunk and curse or swear or threaten to get a free ride.
Wish Singapore had laws against public intoxication like other western countries, drunk in public get caught spend night in jail to sober up before can go home.
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For this case, very subjective.........
That's why, had to wait for horse mouth to come in and relay the whole incident........
Benefit of doubt always given to the passenger, yes, driver did ask the prefer route, pax reply with a ridiculous route.........
As a responsible driver, cannot just drive and without reconfirmation again........
So it involve a chao ah beng but if driver had driven them back with a right route, I think, nothing should have happen........
Many question marks in my mind.........during the journey, from CTE city toward SLE, when driver went pass PIE/Changi, nothing happen???
From CTE to TPE to Tampines Ave 7 exit......chao chao also will take 20 min if without traffic, pax remain silent and driver happily driving???
Never in my driving days, from any part of the town, need to travel from CTE to TPE to go Tampines........Extra Stop? Pax will inform you already, further more the whole journey so long...........
Going at right route, pax become aggressive is 1 thing, going at long route, pax get aggressive is another thing............
Some will say, pax give the route 1 mah.........yes, provided is the logical way........
I'm really surprise Poolman agree with him..............
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Originally posted by Rbs70:
After sending pax to Police Post, still demand that $30 fare.........frankly speaking, driver are worst than that passenger..........
Bro, Tzarh already said since the pax insisted on going police station so he did not stop meter till police settle so maybe thats why $30. Since time also wasted going to police station, depending on situtation i might also keep meter running.
But i think best is next time reconfirm. Even though pax say go CTE TPE, some just don't have sense of direction. For me once near PIE exit on CTE i would ask pax again, "you want me go TPE or exit to PIE?" i always reconfirm every turn that i know can turn to get to a destination, just in case cos sometimes they don't have sense of direction or maybe just forget or maybe have prefered way
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Originally posted by cyben764:
I think you are the kid in this forum. If you were in the same situation think you wood just keep quite give the pax a free ride then cry like a pussy..There is nothing wrong with sending pax to police to settle dispute, especially is pax threaten not to pay or physical harm. I'm guessing you dont have TDVL, since you said y take a drunkard when u know it's a risk. During course we are taught never to reject a pax once they boarded, unless they say they don't have money or due to religious beliefs (ie, dogs). Pax can complain to LTA if we do that. Get complain go LTA seldom our reasons are heard, LTA will usually side pax. We get points and risk losing our TDVL.
During course we are also told that unlike sales or service line, customer(pax) are never 100% correct. If there is a dispute go police.
Both what Poolman and Tzarh did was very respectable, if i were in that situation given the mood i'm in i don't think i would act as "graciously" as them. I'm not one of those "gracious" Singaporean. Both already more then halfway thru the trip, risking losing their fare. In many other countries they have rear passenger facing cameras to prevent verbal, physical abuse and also fare runners.
Here we only have our words against them, best option is to settle the problem immediately whilst the pax is in the current drunkard state. Even if pax is drunk reach destination and cannot wake up, we have to call police for assitance.
If you owned a restaurant, customer come in eat the meals they ordered and refuse to pay or start cursing you, would u just let them go? Of course not! Sure call the authorities, civil way of settling dispute.
If every taxi driver, just give the pax a free ride cos he/she is drunk. End up , every pax will pretend to be drunk and curse or swear or threaten to get a free ride.
Wish Singapore had laws against public intoxication like other western countries, drunk in public get caught spend night in jail to sober up before can go home.
i m not TD . pehrps the taxi company should educate TDs to handle such cases instead of cry baby n running to mummy's arms wenever u encounter such problems.
this is yr ricebow . learn how to handle yr problems n dun waste public funds
yr time is money so does tat policeman who handle yr trifle matter
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Originally posted by cyben764:
Bro, Tzarh already said since the pax insisted on going police station so he did not stop meter till police settle so maybe thats why $30. Since time also wasted going to police station, depending on situtation i might also keep meter running.
But i think best is next time reconfirm. Even though pax say go CTE TPE, some just don't have sense of direction. For me once near PIE exit on CTE i would ask pax again, "you want me go TPE or exit to PIE?" i always reconfirm every turn that i know can turn to get to a destination, just in case cos sometimes they don't have sense of direction or maybe just forget or maybe have prefered way
You are right.......build some habits on asking.......
These days, so many ways to go to so many places........
During the journey, ask whether to turn here or there, nothing wrong, even you are very sure of the route, ask for fun also shiok..........pax get irritated? pax feel that you are new bird? So be it...........
I reserve my comment on Police Station part.......ok, will edit that $30 part.........
Cheers......
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Originally posted by lce:
i m not TD . pehrps the taxi company should educate TDs to handle such cases instead of cry baby n running to mummy's arms wenever u encounter such problems.
this is yr ricebow . learn how to handle yr problems n dun waste public funds
yr time is money so does tat policeman who handle yr trifle matter
Taxi Companies do educate TDs on how to handle such cases:
"Refer to Police!"
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Originally posted by lce:
alamak , why do u wan to continue the journey wen u noe u had a drunk?
u made the decision , u have take the risk
Haha dun pick up pax, pax complain, LTA fine...... At a start, its hard to differentiate a well-behaved drunk and a abusive drunk.. (For the record to minimise risks, i will avoid local male indians at nite spots during wee hours. Even bangalah are much better than them)..... We have to take chances and pray that the journey turns out fine. The hardest is not stopping the vehicle during the journey.. It is how to get the drunk off the vehicle...... When it is our words against the pax words, best to have a third party as witness. At least it will be fair for both sides... Ice, i believe ur life has been smooth sailing, wait till u encounter similar issue, then you will realise, what course of actions are reasonable..... -
Originally posted by colafantasy:
Haha dun pick up pax, pax complain, LTA fine...... At a start, its hard to differentiate a well-behaved drunk and a abusive drunk.. (For the record to minimise risks, i will avoid local male indians at nite spots during wee hours. Even bangalah are much better than them)..... We have to take chances and pray that the journey turns out fine. The hardest is not stopping the vehicle during the journey.. It is how to get the drunk off the vehicle...... When it is our words against the pax words, best to have a third party as witness. At least it will be fair for both sides... Ice, i believe ur life has been smooth sailing, wait till u encounter similar issue, then you will realise, what course of actions are reasonable.....
smooth sailing life? i wishpls tell me how often do u encounter such problem?
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Everybody had their own view and thought.........
Let's debate more gentlemanly..........
Except those who had meet up...........most of us don't even know who are who down here..........
Mata chu or hoot each other is just 一线之差。。。。
Beside Taxi Driving, nothing to boast with...........
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Originally posted by lce:
i m not TD . pehrps the taxi company should educate TDs to handle such cases instead of cry baby n running to mummy's arms wenever u encounter such problems.
this is yr ricebow . learn how to handle yr problems n dun waste public funds
yr time is money so does tat policeman who handle yr trifle matter
Thats the problem your not a TD, last time i not TD i also think how hard can it be. saying is easy, but when you are a TD it's totally different. Reject pax get complains, reject too many pax no income. Most drive taxi cos they don't want the stress of other jobs, so when we get such pax, why stress ourself out. Just bring to police.
Yes time is money, policeman time is also money, but like u said only so little of such case refered to police if you compare the number of taxi on the roads.
Originally posted by lce:
Knight of the Road? - this is not Robin Hood or Zorro , its just to satisfy the ego .
let me analyse the profession - 20,000 taxis on the road * 20 trips = 400,000 trips/day
say 20 of such case per/day = 0.005% . professional hazard?
dun drive a taxi if u think this is too much for u
It's only on weekends at night u get such cases, i don't think reach 20 of such case per weekend. Most of the time the police also idle, you should see how happy when i called my NPC because of a cat stuck in a car.
3 police car came down, one car 2 policeman so total 6 guys. My neighbours all thought i did something really bad until 3 cars come down, but actually me and the cops rescuing a cat.
I took my TDVL not cause i wanted to drive taxi full time at first. But then halfway thru the course i got my retrenchment letter.
Eventhough driving taxi is not for everyone, those who want to understand more should just take TVDL, it's a good backup also.
Normally if u ask other cab drivers u will only hear the good stories, you'll be amaze no matter how high u study, how good your general knowledge, sometimes when u have passenger u have to be humble.
U put "On Call" sign cos u got a call booking, pax still flag you never stop they give middle finger. Don't know how many middle finger i get since i start driving these 3 months. Most of the pax we get speak to us with a tone of voice like we are some type of scum. Especially FTs, pinoy, india and some ang mohs. But mostly ang mohs ok lah. Pinoy and Indian think we taxi driver like cab drivers in their country so they show no respect. Younger generation Singaporean also show no respect.
Only one lady surgeon, a guy at Fuji Xerox that happen to handle same government project as me previously and a banker talk to me in a normal tone so far. Rest all talk to us as if we are their slaves. Oh yah got one guy call me uncle then the GF scold him say, " eh he not that old!" then the guy, "eh sorry bro!" LoL
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Originally posted by lce:
smooth sailing life? i wishpls tell me how often do u encounter such problem?
I do not send any drunk pax to police station yet.. Count myself lucky as i managed to handle several encounters before things turned beyond contorl... I will think calling for police should be the last resort. But when one TD feels that his life is being threaten, play safe, ask for help from police. Let police to handle. They are trained to do so..... -
Originally posted by cyben764:
Thats the problem your not a TD, last time i not TD i also think how hard can it be. saying is easy, but when you are a TD it's totally different. Reject pax get complains, reject too many pax no income. Most drive taxi cos they don't want the stress of other jobs, so when we get such pax, why stress ourself out. Just bring to police.
Yes time is money, policeman time is also money, but like u said only so little of such case refered to police if you compare the number of taxi on the roads. It's only on weekends at night u get such cases. Most of the time the police also idle, you should see how happy when i called my NPC because of a cat stuck in a car.
3 police car came down, one car 2 policeman so total 6 guys. My neighbours all thought i did something really bad until 3 cars come down, but actually me and the cops rescuing a cat.
I took my TDVL not cause i wanted to drive taxi full time at first. But then halfway thru the course i got my retrenchment letter.
Eventhough driving taxi is not for everyone, those who want to understand more should just take TVDL, it's a good backup also.
Normally if u ask other cab drivers u will only hear the good stories, you'll be amaze no matter how high u study, how good your general knowledge, sometimes when u have passenger u have to be humble.
U put "On Call" sign cos u got a call booking, pax still flag you never stop they give middle finger. Don't know how many middle finger i get since i start driving these 3 months. Most of the pax we get speak to us with a tone of voice like we are some type of scum.
Only one lady surgeon, a guy at Fuji Xerox that happen to handle same government project as me previously and a banker talk to me in a normal tone so far. Rest all talk to us as if we are their slaves. Oh yah got one guy call me uncle then the GF scold him say, " eh he not that old!" then the guy, "eh sorry bro!" LoL
i overheard 2 TDs in a small talk boosting in how he overcharged pax by $5 n the other by $8 .
some bad eggs in a basket dun mean all eggs r bad . driving a taxi is a repectful job too . i do have some TD friends too. 1 with a double degree n another was earning 6 figures.
every profession has it own problem n if cannot handle the problems then perhaps should change profession.
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Originally posted by colafantasy:
I do not send any drunk pax to police station yet.. Count myself lucky as i managed to handle several encounters before things turned beyond contorl... I will think calling for police should be the last resort. But when one TD feels that his life is being threaten, play safe, ask for help from police. Let police to handle. They are trained to do so.....yes, if life is threaten , 1 should seek help from authority . if u can handle the problem well , things are just a pc of cake n life is easier
well done
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Originally posted by Rbs70:
You are right.......build some habits on asking.......
These days, so many ways to go to so many places........
During the journey, ask whether to turn here or there, nothing wrong, even you are very sure of the route, ask for fun also shiok..........pax get irritated? pax feel that you are new bird? So be it...........
I reserve my comment on Police Station part.......ok, will edit that $30 part.........
Cheers......
Even when pax say "Go any way or fastest way or shortest way" i will still ask if they want me turn here or there. Even those PRC or Jap don't understand english i still show hand sign to confirm turn correct way or not, only one pax i never ask anything cos he mute and deaf, he use handphone type the name of the place show me.
Go any way - usually don't know the way from where they board. But once they see familiar road then they will say go by where.
Fastest way - Usually tired or hungry or stressed want to get there as fast as possible.
Shortest Way - Budget, cheapest meter fare possible.
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Originally posted by lce:
i overheard 2 TDs in a small talk boosting in how he overcharged pax by $5 n the other by $8 .
some bad eggs in a basket dun mean all eggs r bad . driving a taxi is a repectful job too . i do have some TD friends too. 1 with a double degree n another was earning 6 figures.
every profession has it own problem n if cannot handle the problems then perhaps should change profession.
Its not can't handle. it's we not suppose to handle it. In the course, which is usually conducted by officers in LTA that handle complain against TD, we are advise such situation refer police, if call company "helpline" they will also advise refer police Pax don't want pay what else can u say. Especially when pax is drunk, they will get more violent if u try reason. Not all drunk pax are like that lah. In my case most fall asleep. Hehe.. no cab is a boring cab, no "stickers" to read, no music, depending on my mood that day sometimes i don't talk much also. So my cab peaceful place to sleep.
I carry a few drunkard before, got one curse and swear but not at me so ok lah. If just curse and swear at me also ok, but if threaten not to pay. Thats a different thing
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Originally posted by bowah:
Between a Chao Ah Beng and a Scholar, can differentiate or not? One look at the husband already know Chao Ah beng liao, that is why, body languages and face reading technics is very important, especially for us dealing with all kind of peoples.
But then, drive taxis to many is like just drive lor, what body language, ah beng, scholars..wha! so many thing involved, still haven't cover rental..
most impt is muz pay me $$............ u r scholar or ah beng i dun
give a damm, end of trip no $$?? simple........... police station..................
