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Customer Support Executive (ERP, C++, MS SQL, Central)
Our client is a software technology company and we are looking to fill the above position.
Responsibilities:
- In-house customer support, through email or telephone call channels, on the Enterprise Management Systems software
- Provide customer support and technical issue resolutions
- Compile, review and advise customers on operational and system issues
- Conduct system bugs tracing and troubleshooting at system database and application levels to identify cause of system bugs
- Perform testing, provide resolutions or propose work-around solutions
- Coordinate with Development Team to fulfill customer deliverables not supported by our software configuration platform
- Ensure timely completion and closure of incidents and change requests
- Conduct system application installations at customer site
Requirements:
- Diploma or Degree in Computer Science, Computer Engineering, or relevant
- Exposure to ERP applications
- Good programming knowledge in C++, MS SQL
Others:
Submit your application with a detailed resume to: [email protected]
Please state the position you are applying for as subject title for the email.
Your Resume (MS Word only) should include:
- personal particulars
- education qualifications
- past working experience
- all reasons for leaving
- current and expected remuneration
- a recent self-photo
- availability
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