M1 customers encountering difficulties sending text messages
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Telco M1 has posted a notice on Facebook acknowledging that some of its customers may be experiencing difficulties sending text messages or making voice calls.
M1 said that it was in the process of rectifying the problem.
Facebook users have been posting on the telco's page complaining about its service and demanding that the problem be fixed quickly.
A handful sound more agitated that no reason has been given by M1 for the breakdown of its service.
M1 said on Tuesday that some of its customers began experiencing intermittent service for voice calls and text messaging from 7am.
A spokesman for the telco added that mobile data services are not affected. "We are striving to resolve the issue and sincerely apologise for the inconvenience to our customers," he said in an email to The Straits Times at around 10.30am.
At about 8.20am, M1 posted on Facebook to inform customers about the disruption. The post has attracted over 2,000 comments and was shared over 1,400 times as of 10.50am.
Netizens said they had trouble with M1's mobile network in various parts of Singapore, including the Central Business District, Bukit Batok, Clementi, Sengkang and Pasir Ris.
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Start of the year
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my fone a bit quiet this morling....
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Its true, I tried to call one of my guys up in the morning, kept on engage, later in the noon, got thru, and he told me he was with M1, hence so.
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M1 mobile outage due to software glitch, telco gives customers free calls and text messaging
Telco M1 will be offering its mobile customers free local mobile calls, as well as local text messaging and multimedia messaging services this Sunday, to compensate for a mobile service outage on Tuesday morning.
In a statement issued yesterday evening, the telco said the cause of the disruption was a software glitch.
M1 said it had sought to restore services quickly. But the complexity of its network meant that it had to check and test many interlinked network components individually to ensure services could be effectively restored.
"M1 has recently made significant investments to upgrade our mobile network by incorporating several new network entities and advanced software features. This has increased the complexity of the mobile network," a spokesman explained.
who want free calls and SMS, seriously.
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Damn stressful .
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I dont mind free calls.
But I dont want it to be because I couldnt call.
Simple logic there.
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People paid for service...
not lottery to get free talk time when the network goes down...
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When M1’s mobile service was disrupted yesterday, auto-roaming service kicked in. At Redhill, Orchard and elsewhere, our phones were connected to Celcom. It is bewildering how we can be connected to a Malaysian telco that far south in Singapore.
An old lady at a hawker centre claimed that her prepaid phone was working fine. She stopped chatting on her phone when we pointed out that the ‘R’ signal meant she was paying roaming fees.
All our local telcos have experienced disruptions. There should be a concerted effort to address this issue of auto-roaming, which users may be paying for unknowingly during outages. The measures should include:
Reminding users to disable their auto-roaming service; educating non-savvy users on how to disable such services; absorbing roaming charges incurred here during disruptions.
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Actually if you in Singapore, and u receive roaming charges, u can take your passport and go to ur telco and contest the charges since you are not overseas...
Most of the time, they will just waive off the roaming charges...
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and compensate my time and effort to do that?
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do we expect to hear more from our M1 fwens tmr?
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Not happy sign up with other telcos lor.
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no one called me yet.
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Then you should cold call them.
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and sell what?
p-membership?
but im with red. no fwee calls today.
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What a good idea.
"hello ma'am, would you like to sign up for our special 2 year $9.99 per month telco package?"
"sorry, i am under contract with xxxxxxx company. What about you signing up for sgforums pee membership?"
"....."