M1 fined S$300,000 for mobile service disruption
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SINGAPORE: The Infocomm Development Authority of Singapore (IDA) has fined M1 S$300,000 for the service disruption on 18 May which caused subscribers in the western part of Singapore to experience difficulty in making and receiving calls.
Subscribers also had difficulty accessing SMS, MMS and mobile data services via mobile phones.
IDA said it has investigated the disruption and found that M1 had not fulfilled its obligation to provide resilient mobile telephone services.
The service disruption was caused by faulty hardware cards in M1's back-end systems.
This affected the normal functioning of a database in M1's network that is used to identify and update the location of M1 subscribers at the western part of Singapore.
The service disruption affected more than 5 per cent of M1's base stations, said IDA.
Due to the unique nature of the service incident, no alarms were triggered in M1's monitoring system, which affected M1's initial efforts in identifying and isolating the cause of the service disruption.
IDA noted that the fault that caused the service disruption was not foreseeable and not within M1's control and that M1 needed time to identify and restore service.
But it said it deemed that M1's efforts to restore the services expeditiously were not satisfactory.
In making its decision, IDA took into consideration the prolonged delay in isolating and identifying the fault, and to restore services.
IDA also considered mitigating factors such as M1's efforts to compensate end-users.
IDA has also obtained M1's assurance that it has taken measures to prevent similar occurrences in future.
In response, M1 said it would appeal against the fine because it does not agree it had crossed the impact threshold of 5 percent of base stations.
The telco also said that none of its base stations was down during that service disruption.
- CNA/ir -
IDA is just earning money. Same as when LTA fines SMRT. Or MDA fines TV or Radio stations. Cheapskate enterprises.
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shun bian fine stinktel
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whahahahhahahahahhahaha, VERY GOOD, M1!
i VERY HAPPY!
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o perlease.....all these companies are sons, daughters, cousins....of Temasek...
left to right....la
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"NEPOTISM"
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There is something damn wrong here.
SMRT gets fined 200k for lax security, but M1 gets fined 300k for inconvenience.
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Originally posted by SBS2601D:
There is something damn wrong here.
SMRT gets fined 200k for lax security, but M1 gets fined 300k for inconvenience.
May be the Saw woman has the best skill in bootlicking the authority.
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What can I say...
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lol IDA taking chances present to them to earn extra cash.
Business Analytics Singapore
EDIT: what the hell is that thing posted above of my message... I cant edit it.