M1 mobile charges
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I am a M1 subscriber for their mobile phone service.
And i am downright disappointed with the service that the telco provides man.
Their 3G coverage is far from impressive to begin with. The signal fades and dies off almost everywhere and I find my Iphone running out of battery juice by constantly trying to search for a connection rather than for other usages.
Just earlier today, I've found some suspicious amounts on outgoing call charges and decided to make a call to the M1 customer helpline to get an idea of exactly what am i billed for.
Guess what they told me? The CSO on the other side of the line said he wont be able to provide a breakdown of my bill unless i pay 5 bucks to request an itemised bill be printed out. And he is not able to look from his side into the system on the breakdown of my call charges.
What the Hell ? The other telcos provide the breakdown of the number of calls and call durations on their bills. Why arent they charging extra for that? What makes M1 so special to be the only telco not to print the call duration on the bill and have to charge extra if the customer wants to see it?
So if i am suspicious about my call charges, how does it makes sense for me to pay yet MORE to get another itemised bill just so i'm able to clarify on those charges?
And if i paid to get this itemised bill, after looking at the breakdown, if i find that i have a dispute over the call charges , who will i have to call and speak with to clarify those charges?
Bingo, the CSO on the M1 customer helpline !!
This is where they really contradict their own asses man, if they cant access my calls breakdown, how in the blue hell are they able to verify charges with me if i have a dispute over it ?
And if i need to pay more everytime, only then i can see my calls breakdown, it simply defeats the purpose of calling the customer helpline altogether, aint it?
After much insistence, the CSO somehow micraculously was able to give me the call duration and charges of some of the longest calls i've made. Funny, didnt he say earlier he wasnt able to access my call details? And magically he can now all of a sudden? I am really getting suspicious of the type of protocols M1 practices. So they are not unable to access your call details, rather, they are unwilling to disclose it, unless you pay the designated amount to print the itemised bill for it. I cant think of another better term than the word 'cheapskate' to describe them.
But thats not all. I am given another shock when the CSO revealed that another call i am charged for was for an 1800 number.
WHAT ??!! Being charged for an 1800 number ? Aint 1800 numbers supposed to be toll free? And M1 got the cheek to charge for that? Thats dah first I've ever heard man !!
The CSO said that different telcos practice different policies and it is in M1's protocols to charge for 1800 numbers. Is he fucking sure of what hes saying? Because if somehow i found out that aint true, i'm gonna gather a bunch of M1 users with me to freaking sue for deceit.
The CSO mentioned that basically only their customer care hotline was toll free and M1 customers will have to pay anything else they call.
Now, doesnt that make M1 just a shameless money grubber? If thats the way they do business, what is there to procure customer loyalty to ensure the customers will stay and recontract with them?
I am seriously pissed with the asinine service they've given me and I swear upon my gracious soul I aint gonna ever be a M1 customer again until something is done to rectify the shit practises they have.
I'm sure that there are other M1 users here and I welcome you to share any dreadful experiences you had with this miserable excuse for a telco, if any..
God bless ya ~~
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not a M1 user so can't give my comment on this..
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chill. Life is short. Maybe next day you learn that you or someone get cancer.
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other telcos oso charge $5 for detailed billing.
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1800 numbers are toll-free
but u are still using your mobile airtime if u call 1800
maybe u called 1900?
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Originally posted by FireIce:
1800 numbers are toll-free
but u are still using your mobile airtime if u call 1800
maybe u called 1900?
Come on lah, dont pop silly questions leh.
I think i am old enough to differentiate what is 1800 and 1900 loh.
Besides, why would i be calling 1900 numbers? I dont like donating money and I have a girlfriend for god's sake.
What dah hell is this talk about you are still using your local airtime even when you are making toll free calls? Understand the term, TOLL FREE?
Toll free means FREE USAGE mah !! Do you get charged by Singtel and Starhub for calling 1800, ever ?!
If you can bring to me a bill by Singtel and Starhub, stating that you are paying for the usage of a 1800 line, i'll kowtow to you immediately on dah spot.
And for the billing itself, i am not requesting for some super detailed bill to check on calls per second you know? Merely one with the calls durations listed on it.
Singtel and Starhub prints some form of your outgoing call durations on their bills ! You can at least make some validation you are adequately paying for what you use !!
However M1 has none of these !! What is imprinted on their bill is a charge, thats it !!
Then may i ask, how are you to know if you are correctly billed for your call usage? What makes their bills any different from a loan shark flyer then?
They could simply slap down any charge and you would LL have to pay for it unless you fork out EVEN MORE money to get the call duration printed out, just so you can check it, because the CSOs at their end claim they cant look into the call usages from the system.. what kind of shit service are they providing?
Why make it so inconvenient for the customer to clarify on their call charges, makes me wonder ..
Why make it so inflexible to print a call duration table on a 4 page long bill makes me wonder ...
Why makes M1 so unique out of the three telcos to be charging for anything and everything ? Call duration print outs and even 1800 toll free numbers !!
It is apparent that their agenda is to milk customers for as much money as possible !
I've never seen a more shameless way of conducting business ~~
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ST and SH show u the call duration TOTAL for billed mth, incoming, outgoing
no breakdown
if want, must pay $5
and yes, kowtow to me
find out before u bark
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OP kbkbing on his phone bills on sgf... just show how cheapskate he is. People offer suggestions, gets blown off. Ah... I see where the problem is... no girlfriends, emphasis on the plural. The fucks I'd give to an attention whore....
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On a side note to TS...
Can enlarge the picture to see... I've highlighted the impt points in red circle...
Edited: On the side note, M1 billed me wrongly a few times lotsa years ago which is why I jumped over to starhub...
But if u think M1 de customer service is jialat, wait till u encounter starhub de... will vomit blood
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red, green or orange oso no good lah.
been with all.
but at least i will find out and make sure im right first b4 i argue with their CSO.
and not i think im right and then later sia suay. -
red also kenna problem sometime ago this year ah...
it was also in the news... They sent someone (an edmw-er) a red letter on a bill which was negative... in which the guy actually replied back and ask on how to pay a negative bill
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Originally posted by xiaogougou:
Come on lah, dont pop silly questions leh.
I think i am old enough to differentiate what is 1800 and 1900 loh.
Besides, why would i be calling 1900 numbers? I dont like donating money and I have a girlfriend for god's sake.
What dah hell is this talk about you are still using your local airtime even when you are making toll free calls? Understand the term, TOLL FREE?
Toll free means FREE USAGE mah !! Do you get charged by Singtel and Starhub for calling 1800, ever ?!
If you can bring to me a bill by Singtel and Starhub, stating that you are paying for the usage of a 1800 line, i'll kowtow to you immediately on dah spot.
And for the billing itself, i am not requesting for some super detailed bill to check on calls per second you know? Merely one with the calls durations listed on it.
Singtel and Starhub prints some form of your outgoing call durations on their bills ! You can at least make some validation you are adequately paying for what you use !!
However M1 has none of these !! What is imprinted on their bill is a charge, thats it !!
Then may i ask, how are you to know if you are correctly billed for your call usage? What makes their bills any different from a loan shark flyer then?
They could simply slap down any charge and you would LL have to pay for it unless you fork out EVEN MORE money to get the call duration printed out, just so you can check it, because the CSOs at their end claim they cant look into the call usages from the system.. what kind of shit service are they providing?
Why make it so inconvenient for the customer to clarify on their call charges, makes me wonder ..
Why make it so inflexible to print a call duration table on a 4 page long bill makes me wonder ...
Why makes M1 so unique out of the three telcos to be charging for anything and everything ? Call duration print outs and even 1800 toll free numbers !!
It is apparent that their agenda is to milk customers for as much money as possible !
I've never seen a more shameless way of conducting business ~~
so when you will kow tow to Fireice? we all want to see...
if you not willing to pay, then use those prepaid card. use how much pay how much. no dispute...
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i hv no problem with my M1, initially I was bill with this and that, I dont need, so I called them and requested to termiante all other services except incoming, outgoing and sms only. That is way my M1 bill is min charges.
Anyway, going to terminate M1 this nov, taking up singtel.
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Yea, I made toll free calls and was charged too
You can disable most function in the iphone to save some juice. A lot of articles are writen on how to save batteries juices on the power demanding iphone.
I have nothing bad to say about M1. So far so good
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Originally posted by Aneslayer:
OP kbkbing on his phone bills on sgf... just show how cheapskate he is. People offer suggestions, gets blown off. Ah... I see where the problem is... no girlfriends, emphasis on the plural. The fucks I'd give to an attention whore....
STFU, asshole.You are the last god-forsaken person to come and lecture me you shithead.
What bloody right do you have to point your fingers at me when you yourself are a cheater too? And the worst kind somemore, the one who betrays the trust of his family !
Take a piss and have a good look at yourself in it before you start running that hole in your face.
Cheapskate? Hello, if this is a friend's birthday party and i were to give him a pack of tissue paper as his present, thats cheapskate you MORON.
This is hard earned money ok? It is not a matter of affordability, it is a matter of money spent adequately !!
Aint mean you got a lot of money, you can throw it away like water down the drain ! You splurge alot of bucks on your flings dont you ? You are such a sickening bastard..
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Originally posted by lemon1974:
so when you will kow tow to Fireice? we all want to see...
if you not willing to pay, then use those prepaid card. use how much pay how much. no dispute...
Never in a lifetime ! I said that will only happen if somebody can produce a Singtel or Starhub bill RIGHT IN MY FACE stating they are paying for a 1800 toll free call, now where is that ?
No, then who do i owe any kowtows to ?
Fireice, you are the one who ought to read and find out 1st. I exclaimed time and over I am not asking for a call breakdown !! Just the call duration will suffice !!
But M1 is not even able to deliver on that !! Thats why their service suck !!
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Originally posted by xiaogougou:
Never in a lifetime ! I said that will only happen if somebody can produce a Singtel or Starhub bill RIGHT IN MY FACE stating they are paying for a 1800 toll free call, now where is that ?
No, then who do i owe any kowtows to ?
Fireice, you are the one who ought to read and find out 1st. I exclaimed time and over I am not asking for a call breakdown !! Just the call duration will suffice !!
But M1 is not even able to deliver on that !! Thats why their service suck !!
maybe i should spend S$5.00 to get the detailed billing and bring it RIGHT IN YOUR FACE...
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Originally posted by lemon1974:
maybe i should spend S$5.00 to get the detailed billing and bring it RIGHT IN YOUR FACE...
Just Bring It, Bub.I've just called Starhub and they have verified they DO NOT CHARGE for toll free calls.
So if you cant produce such a bill, maybe you can kiss and lick my feet. Hows that huh, dude?