NOKIA WRONG OR I WRONG?
-
I EMAILED THEM THEY REPLIED :
I sincerely regret to hear that you have been facing issues with your Nokia N76 and I apologise for the inconvenience caused. I assure you that each of our customers is valued and we do not treat your concerns lightly.
Please be advised that when a phone is booked in by a customer, our technician would assess the phone thoroughly before proceeding with the repair. This is that no other issues occur when the repair is being done. I do understand the NCC staff had requested you to sign papers to have the phone repaired in warranty. However, the process of changing the chrome peeling issue also involves of changing the cover. I also understand that our technicians have taken photos of your Nokia N76 as an evidence for you to see.
However, let me just see what I can do to assist you. I have forwarded your concerns to the Nokia Care Centre Causeway Point (NCC) to see what we can do to assist you further. Please allow us few days to investigate this and to see what options that we can provide you with. However, no promises but I will do my level best to assist you.
Your patience is greatly appreciated in this matter
GUYS, ANY HOPE OR NOT DO U THINK I NEED TO GO DOWN -
wait a few days see how lor, if they still don want to help with it, go bang table alr. cannot give chance one this kind of things
-
But my warranty ends at 29/12 or next tues , i scared they purposely drag until warranty over then...zzz
-
what lousy phone you bought
how much is it?
just tell them to recommend a new phone at discounted price for you
-
please man i now very sian liao still say such things --|
-
That's a message to tell you, they are just pretending to do something about it, when deep inside you know they are not.
And they really are not. -
Originally posted by Kokia:
But my warranty ends at 29/12 or next tues , i scared they purposely drag until warranty over then...zzz
they may just do that, seriously. so you've gotta act fast.
-
nokia cc always has poor service. Recently I bought a nokia phone and it spoiled the next day. I was so pissed off i went straight down to the nokia cc to create a scene there.
My phone had bugs screen went blank from time to time.
When I reached the nokia cc, a girl (looks like a student working part time) attended to me in an ai mai ai mai manner. Before that she got one male colleague giggling like hinting her something.
I was already very pissed off I just bought the phone and it spoiled immediately.
I fucked the girl and demanded that they repair my phone immediately.
She say that I have to wait for 3 days. I say no I cant wait that long I want it by today.
And sh LL go and discuss with the technician. She came out and say have to wait for 2 days. I buay song already I fucked her until the supervisor (a prc in her late 20s...) came and took over from her. I think the girl got a nasty shock.
And well I got what I wanted - vented my anger and have them repair my phone within a day.
And oh ya students working in the society, dun work with this student mentality or u will suffer.
earn money is not easy and dun expect everyday is sunday hehe
-
no lor.. TS just trying to do a final warranty claim prior to its expriy lor.. damn cheap
-
Originally posted by Saltiga:
no lor.. TS just trying to do a final warranty claim prior to its expriy lor.. damn cheap
is it?? sorry i didnt read the details the fucking mickey mouse banner blocking my view -
-_- Saltiga thats what u assume
-
just look at his profile "The sole reason of my post is just to piss you off!!! " what a fcking kid
-
but actually is true lah LOL but aiya problem now is nokia wanna kp me for lame reasons what i go for warranty change of thier peel is a genuine thing , if it was done 3 months after i buy the phone, Saltiga would say its normal , if 8 months,
Saltiga would say its my misuse , if its nearly a year ,
Saltiga would say im trying to claim a final warranty and im cheapo , LOL why not make the warranty 1 week la -
-----DOUBLE POST----------
-
just tell them u going overseas to do business cannot do without a phone kp them better give u by this week cb
-
Originally posted by mlmersrlosers:
nokia cc always has poor service. Recently I bought a nokia phone and it spoiled the next day. I was so pissed off i went straight down to the nokia cc to create a scene there.
My phone had bugs screen went blank from time to time.
When I reached the nokia cc, a girl (looks like a student working part time) attended to me in an ai mai ai mai manner. Before that she got one male colleague giggling like hinting her something.
I was already very pissed off I just bought the phone and it spoiled immediately.
I fucked the girl and demanded that they repair my phone immediately.
She say that I have to wait for 3 days. I say no I cant wait that long I want it by today.
And sh LL go and discuss with the technician. She came out and say have to wait for 2 days. I buay song already I fucked her until the supervisor (a prc in her late 20s...) came and took over from her. I think the girl got a nasty shock.
And well I got what I wanted - vented my anger and have them repair my phone within a day.
And oh ya students working in the society, dun work with this student mentality or u will suffer.
earn money is not easy and dun expect everyday is sunday hehe
Yea..young ladies are always like that.... I went for my Nokia 6151 servicing too at Suntec City....the customer service was not bad....I sent my phone and it was fixed to my expectations in a matter of time.... but not for 1 particular man....
He yelled in front of the lady.... Almost all the 30-odd crowd were looking...
Apparently from what he mentioned, he was furious by the fact that he had been coming to the service center many times and still has not gotten the problem fixed yet....
-
sometimes u need to show them whos the boss only then they will work seriously.
-
u need to use the 8800 gold.....its gold-plated.
-
DAY 3 :
It is indeed regretable that i have to walk out of the Nokia Customer Care fuming with anger. Firstly, today i decided to head down personally to see the extend of corrosion, that they claimed photographs were taken. That was the first thing i asked for upon reaching the desk. To my utter dismay, the 2 photographs which they shown me looked perfectly fine, hence i questioned why did they use it as an excuse to void my warranty of cosmetic peel which is totally two different thing. This dissolved my thought of the peel being caused by corrosion, and after looking through the warranty statements, the closest i could get to was "damage caused by water, misuse, abuse or poor ventilation", which in this case the "damage" was the cosmetic peel problem. So at this point in time, it somehow dawn upon me that Nokia was going all out to void my warranty. Upon questioning the photographs, the staff replied that these damages couldn't be seen by naked eyes and shoved everything to the technicians which ironically wasn't present in the entire centre, when they look for them. No offence but this customer care really left me feeling doubtful as well as the corrosion that couldn't be seen by naked eyes.
After presenting my arguements which was listed out in the previous notice(infront) and the absence of thier arguements in the warranty and mine printed exactly word for word with issue being "cosmetic peel" ,all the staff kept harping on was "We are sorry but thats the rule, as long as we find a defect even after accepting the warranty we have to void it". And i got so angry by thier repetitive arguements which wasn't even stated in the warranty card. As a consumer i believe i have the right to have my cosmetic peel issue warranted. And so after like 10 minutes, a more senior staff came to me. The relatively senior staff spoke a language which i figured to be English and i even wonder at times if she knows what i was talking about at all. And again, she kept repeating the EXACT same point which the earlier junior staff has mentioned and to top it up, instead of the possible reasons such as chemical and liquid spill, she now adds a possibility of "physical damage". On top of that, the previous staff even mentioned how this corrosion is valid because my phone will spoil in 1 weeks 2 weeks time and for him , he once had it a month later. This instantaneously even got me more angry to the point that he got so desperate and started doing predictions or rather groundless arguements. So my thoughts was "What if i never came? Could my phone have lasted longer than his predictions?". After like 15 mins i realised its pointless to stay on that seat when all they ever do is argue with the EXACT same point. At one point in time a smirk was even shown on the junior staff's face.
I got all fed up and i refused to take back my phone, i sincerely hope that my case will SERIOUSLY be taken into consideration and the appropriate customer care be given to me as a consumer. The next time i walk out of the centre, i will be bringing back my phone no matter the outcome. However if situations doesn't change then i can say that this will be the last Nokia phone i will ever be using for the rest of my life. -
Originally posted by Kokia:
just look at his profile “The sole reason of my post is just to piss you off!!!
” what a fcking kidi'm a kid? i can probably be your father.. and if i'm indeed a kid like you've claim then why would you even bother to send a a PM asking for help on this warranty thingy???
i might have assumed that you're trying to do a final claim prior to the warranty expiry date but tell me when did the peeling start appearing??
and your that this will be the last nokia phone that you'll ever used for the rest of your life is a joke... you think they'll give a damn to it??
-
ROFL PM asking for help ? You sounded like a sage so i was only asking whats your view if you can even fcking read turn out your just like a kiddo who talk big behind a monitor screen or what i call those keyboard warriors . And you can be my dad ? ROFL thats even worse at your age fancy you behaving like a kid i think you should just go and fcking die. So what if they dont give a damn ? Why are you giving a damn then ?
-
wa heng me no nokia phone phew
-
some nokia phones are ok, but some are not, esp nokia phones's batteries, very easy spoil.
-
Originally posted by limpper:
some nokia phones are ok, but some are not, esp nokia phones's batteries, very easy spoil.
I heard some say that too...But I had 3 generations with Nokia and they are working fine....
-
Originally posted by Kokia:
ROFL PM asking for help ? You sounded like a sage so i was only asking whats your view if you can even fcking read turn out your just like a kiddo who talk big behind a monitor screen or what i call those keyboard warriors . And you can be my dad ? ROFL thats even worse at your age fancy you behaving like a kid i think you should just go and fcking die. So what if they dont give a damn ? Why are you giving a damn then ?
you need me to cut and paste your beg for help thru my PM???
i might be a kiddo in your eyes but i'm not as cheap as you in trying to get that phone replaced prior to the expiry date.. and BTW you haven't answer my question on when did the peeling appeared?
as for whether i'm a keyboard warrior or not is what for me to know and for you to find out.. while your used of that "f" letter shows that what i've claim (trying to pull a last min warranty claim) is indeed the truth.. while most ppl would be daring to admit, you chose to cover it up and sound like a saint.. but pls remember... dun ever use a Nokia for the rest of your life...we'll be so sad losing a "BIG" client like you....