Sales Personnel - The horror stories
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The service of most stores seem to have suffered an alarming drop of proper mannerism nowadays. They seem to think that theres actually an option to be nice to customers?! I believe most of you have already encounted the non-english speaking variety...LOL! My horror story resides with such an encounter. As soon as I spoke english to her,the whole expression on her face would change and that "wonderful" mainland chinese attitude would show. I can't help knowing how predictable this kind of behaviour is. I could go on but there really would be no end to it....LOL! Your turn......kindly share with us all your horror tales! PS> sincerest apologies if such a topic has been brought up before. I don't post much...LOL!
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If you put high hopes on something, the chances of disappointment are higher.
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Even sales persons are foreigners....sigh! Where is the locals?
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Why would there be locals, if locals shun such jobs?
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Originally posted by ditzy:
Why would there be locals, if locals shun such jobs
People has been saying that foriengers take away their jobs.
Sales line is ok for the locals, unlike construction (building) or repair roads.
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Originally posted by likeyou:
People has been saying that foriengers take away their jobs.
Sales line is ok for the locals, unlike construction (building) or repair roads.
Sales line is ok, but how many locals want to do it? Pay you 1000 bucks a month, 12 hour shift, work on weekends, stand outside the restaurant and promote ramen/teppanyaki/soba, otherwise you'll be inside serving the occasional grouchy local customer, you want?
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Sales attitude here is bloody terrible. If you're not buying, they change their faces. Terrible terrible. I will never step in there again.
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I've been to HK shopping, their sales persons were terribly rude ! Singapore much better...
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It's a china thing.
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There's a shop in Orchard road that sell shoes, so one day I went there looking for working shoes....I requested to test a few brands and decided not to buy in the end, the sales person throwed the shoes at me and I nearly reported this to the police....later I found out that, that sales person had mental problems....anyway this was just a rare incident....overall SG sales people have better manners than HK ones....
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they dont get my sale.
simple.
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Originally posted by ditzy:
Sales line is ok, but how many locals want to do it? Pay you 1000 bucks a month, 12 hour shift, work on weekends, stand outside the restaurant and promote ramen/teppanyaki/soba, otherwise you'll be inside serving the occasional grouchy local customer, you want?
You pay them $5,000 a month, they will work for you 12 hour shifts and work on weekends.
Like what the people at the top always say: pay them well, and they will come.
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Originally posted by charlize:
You pay them $5,000 a month, they will work for you 12 hour shifts and work on weekends.
Like what the people at the top always say: pay them well, and they will come.
I will do any job that has S$5K a month....anybody hiring ? Hahaha!
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Years ago before the FT became sales counter staff, customer already don't feel that they are getting the Service Smile. I encounter a PRC FT at Watson recently...she asked customer if she needed a carrier bad..somehow it seem the customer must have missed out the soft PRC English that she has ask the customer and walked away after paying....when I was the next paying customer...counter sales staff was jabbering about how impolite the customer was by not replying to her question about offering a carrier...It show how bad the attitue of the FT PRC to give back comment infront of me...I think she must have felt she has an Iron Ricebowl..if she need to feel frustrated about her job or clients..be smart enough to complain when no customer is around...I have sensitive ears...LOL
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Originally posted by Simplemindsg:
Years ago before the FT became sales counter staff, customer already don't feel that they are getting the Service Smile. I encounter a PRC FT at Watson recently...she asked customer if she needed a carrier bad..somehow it seem the customer must have missed out the soft PRC English that she has ask the customer and walked away after paying....when I was the next paying customer...counter sales staff was jabbering about how impolite the customer was by not replying to her question about offering a carrier...It show how bad the attitue of the FT PRC to give back comment infront of me...I think she must have felt she has an Iron Ricebowl..if she need to feel frustrated about her job or clients..be smart enough to complain when no customer is around...I have sensitive ears...LOL
Right on, sometimes its the customers that are rude !
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when you employ cheap peoples, the intention is to keep operating cost down so as to jack up profit further or that profit had not been good. So how on earth are you going to teach them about total customer satisfactory courses, so be it, cheap foreign talents, cheap bosses and cheap singaporeans
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Originally posted by angel7030:
when you employ cheap peoples, the intention is to keep operating cost down so as to jack up profit further or that profit had not been good. So how on earth are you going to teach them about total customer satisfactory courses, so be it, cheap foreign talents, cheap bosses and cheap singaporeans
Cheap doesn't mean lack quality and expensive doesn't guarantee good service....I think the long working/standing hours of retail sales people made them a bit hot-tempered....
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are you willing to work happily for $5/hr?
that is what most stores are offering for retail staff.
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Originally posted by ditzy:
Sales line is ok, but how many locals want to do it? Pay you 1000 bucks a month, 12 hour shift, work on weekends, stand outside the restaurant and promote ramen/teppanyaki/soba, otherwise you'll be inside serving the occasional grouchy local customer, you want?
U are very understanding by making thes valid point
Some local customers can be damn bitchy and a pain in the ass. Which is why I am always polite and courteous towards sales staff. Unless of course they choose to be nasty
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how many of you have actually worked service before? while we look at other's service standard, how about the part we ourselves play? As customers we always got the impression customer is always right, we give them downright lousy attitude. We make unreasonable demands thinking that we knows best and stuffs. They are ppl too and they do have their moods. When we go outright to spoil their mood, why are we still expecting ppl to smile at you? I believe we shld all self reflect on ourselves whether we are good customers before we go ard talking about bad service. It take one to know one. Work in a full service line and you know how bad singaporean customers can get.
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i worked b4
so i know wat to expect
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speak mandarin lor.
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It's all in the culture. Not so much to do with long hours and pay.
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Sales people in those shops have to stand for long hours...pay are also not that good....but somebody have to do those jobs....better than jobless...
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Everybody play both roles in their daily lives, the customer and the saleperson.
As a sale person, be it if you are upfront or back table sales, your jobs is to please the customers or so call delight the customers, then you get feedback, shout at, scream at , or complained at, part and parcel of everyone everyday lives, at the end of the day, you just want to earn a living, cannot tarhan also hv to tarhan.
As customer, you take on a different hat, you feel that after all the stress and hardwork in pleasing your customers, now you are being serve, you expect to be serve properly and nicely, more so is that you are spending your hard earn labour money, so your expectation of the sale person who serve you to be good and meet your needs, if not, you too will scream, shout, complain and do the same as your customer did to you.
This is how our customer and sale relation works.